The University of Lagos (UNILAG) has dismissed online reports alleging delays in reimbursing students who paid obligatory fees before the disbursement of NELFund loans to the institution.
In a statement issued on Thursday, the university’s Head of Communication Unit, Adejoke Alaga-Ibraheem, clarified the situation and reassured students of ongoing efforts to ensure timely refunds.
Alaga-Ibraheem said the university was aware of a recent publication that suggested delays in the reimbursement process.
“Refunds are typically processed after reconciliation and verification with NELFund. So far, three tranches of NELFund loans have been received by the university and beneficiaries across the first two batches have been successfully reimbursed,” she explained.
She noted that for the third batch, which arrived towards the end of April, the university was still collating and reconciling students’ payment records.
Alaga-Ibraheem assured that refunds would be processed in accordance with established guidelines.
“The university management remains committed to its core values of transparency, accountability and student-centred service delivery,” she added.
Students were encouraged to make full use of the NELFund loan facility and to reach out to the NELFund help desk at the student affairs division for any necessary support or resolution of issues.
(NAN)