The National Emergency Management Agency (NEMA) has engaged residents of Kaduna State as part of activities marking the 2025 Customer Service Week, aimed at enhancing public awareness, feedback, and preparedness for emergencies.
The celebration, themed “Mission Possible,” underscored the agency’s commitment to excellence, empathy, and accountability in humanitarian service delivery to Nigerians affected by disasters and emergencies.
Director-General of NEMA, Mrs Zubaida Umar, represented by the North-West Zonal Director, Mr Sani Lokoja, said the event was more than an annual ritual but a reaffirmation of the agency’s core values and service culture.
“As the nation’s apex disaster management agency, our customers are the millions of Nigerians whose lives and livelihoods depend on our efficiency, empathy, and professionalism,” she said.
Umar noted that disasters often occur without warning, making compassion and timely response essential to restoring hope. She added that the week’s activities featured sessions on quality assurance and compliance in humanitarian service delivery to ensure that relief reached the most vulnerable.
She commended NEMA staff, frontline responders, call-centre operators, and partners for their professionalism and resilience, urging them to uphold a service culture anchored on empathy, teamwork, and integrity.
Also speaking, the Head of Operations at NEMA’s Kaduna Office, Mr Sulaiman Muhammad, said the Customer Service Day created an opportunity for residents to engage with the agency, assess its services, and promote stronger collaboration in disaster management.
Muhammad stressed that disaster management was a collective responsibility, adding that community involvement was key to an effective response.
“The simulation we conducted today represents a real-life emergency scenario.
It shows how our team responds to a fire incident from evacuation to the treatment of casualties by paramedics based on injury severity,” he said.
He reaffirmed that NEMA operated round the clock to respond swiftly to emergencies across the state, with the goal of saving lives and safeguarding property.
Muhammad urged residents to remain alert and promptly report emergencies to NEMA or other relevant authorities for quick intervention.
The event featured a live disaster simulation, interactive feedback sessions, and discussions focused on strengthening community participation in emergency response across Kaduna State.
(NAN)